It’s probably because you haven’t created an account with us yet. It’s possible to have a subscription without having an account to manage it. It’s super easy to sort though! Just head to https://www.clydachfarmgroup.co.uk/account/register and sign up. You must use the same email that you used for the subscription for our system to recognise you.
Once you have set up an account, you can manage your payment details, delivery schedule and addresses but if you do have any problems, just drop us an email at firstname.lastname@example.org