This guide refers to orders already placed. If you're looking to amend a future order (eg: a subscription), please use this link.
Orders on our system are released for picking within 5 minutes of placing the order and cannot be amended after this time. Please contact us as quickly as possible so we can cancel your order. Via telephone or by emailing firstname.lastname@example.org.
After 5 minutes of placing your order, we cannot guarantee that any amendments can be made. If you still wish to cancel/amend your order at this stage please still reach out to us and we will do our very best to find a solution.